bae99 Privacy Policy

01 Introduction & Scope

bae99 is an online gaming platform operated for Bangladeshi players. We believe every user's privacy is a fundamental right. This privacy policy ("Policy") explains how bae99 collects, stores, processes, and discloses your personal information.

This policy applies to our website bae99.lat, the mobile version, and all services we operate. By using our services, it is understood that you have agreed to the collection and use of information as described in this policy.

We reserve the right to update this policy at any time. For significant changes, we will post a notice on our platform. Continued use of the site after a policy change will be considered your acceptance of the updated policy.

02 What Data We Collect

bae99 collects only the information necessary to deliver our services properly and to keep your account secure. We collect data in the categories listed below:

A. Identity Information

• Full name
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• National ID or passport details (for identity verification where applicable)

B. Financial Information

• Deposit and withdrawal transaction details
• Identifying details of the payment method used (last few digits of a bKash, Nagad, Rocket, Upay, or bank account number)
• Transaction history and amounts

C. Technical & Usage Information

• IP address and device identifiers
• Browser type and operating system
• Time and duration of site visits
• Pages visited and links clicked
• Gaming activity and betting history
• Data collected via cookies and similar tracking technologies

D. Communication Information

• Live chat or email messages with our support team
• Records of complaints and responses
• Information about your preferences and feedback (if provided)

03 How We Collect Data

bae99 collects your information in the following ways:

Directly Provided Information

You provide information directly when you register on our platform, fill out account forms, submit deposit or withdrawal requests, or contact our support team.

Automatically Collected Information

Our servers and analytics systems automatically collect information about your device and browsing activity. This includes data gathered through cookies, log files, and web beacons.

Information from Third Parties

As part of the identity and age verification process, we may receive limited information from trusted third-party verification service providers. Third-party data may also be used to a limited extent for fraud prevention and security purposes.

04 How We Use Your Data

bae99 uses your information only for lawful and necessary purposes. Our primary purposes for using data are listed below:

Service Operation & Improvement

• Creating, managing, and verifying your account
• Processing deposits, withdrawals, and other financial transactions
• Managing gaming activity and ensuring fairness
• Identifying and resolving technical issues on the platform
• Improving the quality of our services

Security & Protection

• Preventing fraud, money laundering, and other illegal activities
• Ensuring account security
• Complying with age verification and responsible gaming policies
• Detecting suspicious activity

Communication & Support

• Responding to your questions and complaints
• Sending important account-related notifications
• Sending promotional information with your consent

Legal Compliance

• Complying with applicable laws and regulations
• Meeting the requirements of regulatory authorities
• Using data to resolve legal claims or disputes

05 Cookie Policy

Cookies are small text files that our website stores on your device. bae99 uses cookies for the following purposes:

Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, verify security, and keep core site features working. Disabling these cookies will prevent our services from working properly.

Functional Cookies

These cookies are used to remember your preferences and settings — such as your language selection and page layout preferences. They improve your experience on the site.

Analytical Cookies

Analytical cookies help us improve our services by collecting information on which sections of the site are most used, page load times, and where users encounter problems.

06 Data Sharing & Disclosure

bae99 never sells your personal information or transfers it to third parties for marketing purposes. However, we may share specific information in the following circumstances:

Service Provider Partners

Limited and necessary information may be shared with trusted service providers who help operate our platform — such as payment processors (bKash, Nagad, Rocket, Upay, and bank-related services), IT infrastructure providers, and anti-fraud service providers. These organizations are bound to process data only in accordance with our instructions.

Legal Requirements

We may be required to disclose necessary information in response to a valid legal order from a competent authority, a court order, or a government request. In such cases, we will only provide information that is legally required.

Business Transfers

In the event of a future business merger or acquisition, your information may be transferred. In such an event, we will make efforts to ensure continued compliance with this policy and will notify you in advance.

With Your Consent

For any disclosure beyond the cases listed above, we will obtain your explicit consent before sharing your information.

07 Data Security Measures

bae99 applies industry-standard security measures to protect your data. The key components of our security infrastructure are:

SSL Encryption

All data transmitted on our platform is protected by Secure Socket Layer (SSL) technology. This ensures the confidentiality of your data from your device to our servers.

Encrypted Data Storage

Sensitive data — particularly financial and identity-related information — is stored in encrypted form in our databases. Only authorized personnel have access to the necessary data.

Access Controls

Strict access control policies apply to our internal data management. Staff can only access the data required to carry out their responsibilities.

Security Monitoring

Our systems are monitored around the clock to detect any unauthorized access or suspicious activity.

08 Data Retention Period

bae99 retains your data only for as long as necessary to fulfill the purpose for which it was collected or to comply with applicable legal obligations.

• Active Account: All relevant data is retained for as long as your account remains active.
• Closed Account: Even after an account is closed, certain data may need to be retained for a number of years due to legal and financial obligations.
• Financial Transaction Records: Transaction records are retained for a defined period in accordance with financial regulations.
• Communication Records: Records of support-related communications are retained for a defined period for the purposes of service improvement and dispute resolution.

Once the need for retention has ended, we securely delete or anonymize your data.

09 Your Rights

We believe you have clear rights over your own data. bae99 grants you the following rights:

Right of Access

You can contact us to find out what information we hold about you. We are committed to providing you with a copy of your data.

Right to Rectification

If any of the data we hold about you is inaccurate or incomplete, you can request a correction. We will update it as quickly as possible.

Right to Erasure

In certain circumstances, you can request that your data be deleted. However, some data may need to be retained due to legal obligations or legitimate business reasons.

Right to Object to Processing

You can object to the use of your data for marketing or profiling purposes. In that case, we will stop using your data for those purposes.

Right to Data Portability

You can request to receive the data you have provided in a structured, machine-readable format.

10 Privacy of Minors

bae99 is strictly restricted to those aged 21 and above. We do not knowingly collect or process information from any person under the age of 21.

Age is verified during the registration process. If a user is found to be under 21, we will immediately close their account and delete any data collected.

If your child or dependent has registered on our platform by mistake, please contact us.

11 International Data Transfers

Our servers and service provider partners may be located in various countries. As a result, your data may be processed or stored outside of Bangladesh.

For international data transfers, we ensure that the destination country or transfer arrangement has appropriate safeguards in place, consistent with the level of protection described in this policy.

12 Policy Changes & Updates

We periodically review and update this privacy policy to keep it aligned with our current practices and legal requirements.

For significant changes, we will post a clear notice on our platform. The latest version of the policy will always be available on this page.

Continuing to use our site after any changes means you have agreed to the updated policy. We therefore recommend visiting this page regularly.

13 Contact Us

If you have any questions, concerns, or requests regarding your information or this privacy policy, please get in touch with us. The bae99 support team is available 24/7 in both Bengali and English.

When submitting a privacy-related request, please contact us from your registered email address so we can verify your identity. We will do our best to respond to your request as soon as possible.